Updated: May 12, 2025
This data privacy, use and retention notice (the "Privacy Notice") applies to all personal information collection and processing activities carried out by OntaPay and the Onta Network group (together, "Onta Network"). Onta Network is a data controller in respect of personal information that we process in connection with our business (including the products and services that we provide through the Onta Network app). In this notice, references to "we", "us" or "our" are references to Onta Network. Different Onta Network companies may control and process your data depending on where you are ordinarily resident. The Onta Network company that provides you with access to the Onta Network Service and your Onta Network Profile, as identified in the Onta Network General Terms of Service ("Onta Network", or "we", "our", or "us") is the Onta Network company directly responsible for handling your personal data.
Legal Entity Information: Onta Network Ltd is a company incorporated in the British Virgin Islands with company number 2164530. Our registered address is Craigmuir Chambers, Road Town, Tortola, VG 1110, British Virgin Islands.
Our support email address is [email protected]. We respect individuals' rights to privacy and to the protection of personal information. The purpose of this Privacy Notice is to explain how we collect and use personal information in connection with our business. "Personal information" means information about a living individual who can be identified from that information (either by itself or when it is combined with other information). We may update our Privacy Notice from time to time. When we do we will communicate any changes to you and publish the updated Privacy Notice on our website. We would encourage you to visit our website regularly to stay informed of the purposes for which we process your information and your rights to control how we process it.
We collect and process various categories of personal information at the start of, and for the duration of, your relationship with us. We will limit the collection and processing of information to information necessary to achieve one or more legitimate purposes as identified in this notice. Personal information may include:
We may also process certain special categories of information for specific and limited purposes, such as detecting and preventing financial crime or to make our services accessible to customers. We will only process special categories of information where we've obtained your explicit consent or are otherwise lawfully permitted to do so. This may include biometric information, relating to the physical, physiological or behavioral characteristics of a person, including, for example, fingerprint or facial recognition or similar technologies to help us prevent fraud and money laundering.
Your information is made up of all the financial and personal information we collect and hold about you/your business and the proprietors, officers and beneficial owners of that business and your transactions. It may include:
We want to make sure you are aware of your rights in relation to the personal information we process about you. These include rights to:
If you wish to exercise any of these rights, if you have any queries about how we use your personal information that are not answered here, or if you wish to complain to our Data Protection team, please contact us at[email protected].
From time to time, we may change the way we use your information. Where we believe you may not reasonably expect such a change, we will notify you and will allow a period of at least 30 days for you to raise any objections before the change is made. However, please note that in some cases, if you do not agree to such changes, it may not be possible for us to continue to operate your account and/or provide certain products and services to you through the Onta Network app.
We will only use and share your information where it is necessary for us to lawfully carry out our business activities. Your information may be shared with and processed by other Onta Network group companies to:
We will not share your information with anyone outside of the Onta Network group except:
We may transfer your information to organizations in other countries on the basis that anyone to whom we pass it protects it in the same way we would and in accordance with applicable laws. We will only transfer your information to countries that have been deemed to provide an adequate level of protection or where we have put in place appropriate safeguards to ensure your information is protected.
Upon signing up to and continued use of Onta Network's services, you agree to receive marketing updates and targeted marketing materials. You can change your preferences at any time by:
We will contact you with information relevant to the operation and maintenance of your Onta Network account by a variety of means including via email, text message, and in-app notifications. We may monitor or record communications in accordance with applicable laws.
We may access and use information from fraud prevention agencies when you open your account and periodically to:
We use automated decision-making processes as part of our verification and risk assessment procedures. You have rights regarding these automated decisions, including the right to request manual review.
We retain your personal data:
If you want more information about how long we keep your personal data, please contact us at [email protected].
For more detailed information about your rights, our legitimate interests, and our specific processing purposes, please contact our privacy team or refer to our full policy document.